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Raw Hamburger or Cupcake?

During a recent lunch break at a conference, I decided to take a walk and leave about 45-minutes for my lunch. Upon returning from my walk, I stopped in the hotel restaurant, ordered my veggie burger, and was told it would take 10-20 minutes. Plenty of time to eat before the next seminar, I thought and placed my order. I waited – and waited – and waited. After some apologies, I was told my order was coming. Fifteen minutes before I was due to go back to my next seminar, I was handed a bag with my boxed lunch. I went to my hotel room so I could organize my course materials and opened up the box. It looked like a raw hamburger. It was thrown together in one of the most unappetizing ways I have ever seen. I kept staring at it. Just the thought of eating it turned my stomach. Due to the long wait, my meal was “complimentary.”

My anxiety kicked in as I had a choice to make – eat or go to the next seminar. Knowing I would be useless without food, I opted to leave the hotel and go to a local restaurant to get lunch and miss some of my next seminar. I found a local seafood place and ordered lunch. The staff was very polite and would regularly update me on the status of my food order. The cashier looked and me and asked, “Would you like a cupcake while you wait?” I smiled and realized how much this restaurant wanted their customers to feel cared for and happy. The cashier described their homemade cupcakes and said they would wrap one for me to take with my lunch. I returned back to the seminar full – not just from food, but from the idea of being fed with care.

All day I kept thinking about the contrast in service – given a raw hamburger or asked if I wanted a cupcake. I thought about how easy it is to be filled with simple pleasures, like, attention, and good customer service. Where in my own life do I serve others a raw hamburger and where do I serve a cupcake?

There are days I serve raw hamburgers with my attitude and unwillingness to be understanding. And there are days I serve cupcakes with my kindness and generous spirit.  Clearly, I want more cupcakes – to give and receive.

Mary Anne

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